Policies
Appointment Confirmations
With booking your appointment through Vagaro, pay attention to the information that you provide when creating your profile.
It is HIGHLY RECOMMENDED to provide your best contact cellular number and a personal (not work) email.
You will receive a confirmation text and email from Vagaro for your scheduled appointment day.
Vagaro will first notify you to confirm your scheduled appointment day 72 hours, then 48 hours, and then the last 24 hours before your scheduled appointment day.
If you confirm your scheduled appointment day on either of those reminders Vagaro will note that your appointment has been CONFIRMED by you.
IT IS EXTREMELY IMPORTANT TO CONFIRM YOUR APPOINTMENT DAY.
If you have NOT CONFIRMED your scheduled appointment day by the time the last 24 hour reminder, YOUR APPOINTMENT WILL BE CANCELLED, as it was not confirmed by you.
Covid-19 Protocols, Cancellation, Sick Policy, & Rescheduling
COVID-19 POLICY: Masks are optional for clients at this time.
I am undergoing cancer treatments so it is very important that anyone coming in for a service has to adhere to the sick policy.
Please be mindful if you are sick/showing signs of Covid-19, cold, or flu/been exposed to someone with Covid-19 to cancel your appointment. Once you are feeling well/testing negative for Covid-19 if you had it or have been exposed you are welcome to reschedule your appointment.
CANCELLATION POLICY: I book a solid amount of time for each client and always appreciate 48 hours notice in the event you would like to cancel so that I may offer the time to another client.
RESCHEDULING APPOINTMENTS: If you have to reschedule your appointment you will have to wait until the next booking schedule becomes available. You are welcome to frequently check the online booking scheduler for last minute openings due to cancellations or reschedules.
SICK POLICY: If you are any of the following- sick, have cold like symptoms, have the flu, have flu like symptoms, feel under the weather, DO NOT come into the salon.
I have the responsibility to keep my clients, family, & myself safe & healthy. You, the client, & myself have to both play our parts in keeping EVERYONE SAFE.
At the time of your appointment if you present any visible illness or respiratory symptoms I will NOT BE ABLE TO PROVIDE SERVICES TO YOU. You will be kindly asked to LEAVE & RESCHEDULE YOUR APPOINTMENT. I have the liberty to cancel or reschedule your appointment if you do come to your appointment sick.
Lateness
THIS IS VERY IMPORTANT:
If you are 15 minutes OR more late to your scheduled appointment day, I HAVE THE LIBERTY TO CANCEL/ RESCHEDULE YOUR APPOINTMENT.
The time allotted for my appointments is for my clients to have the best experience with me. I have to ensure that my next client's appointment will be accommodated on time so my late policy is as stated above.
No show appointments will not be tolerated.
If you do not show up for your scheduled appointment day, that is considered a no show appointment. The no show will be noted in Vagaro.
To be able to schedule future appointments, a full 100% non-refundable payment for the no show appointment PLUS the requested appointment will be required when requesting to book and that is non-negotiable.
No Show Appointments
All new clients will be prompted to pay a 25% appointment deposit of your at the time of booking to secure your requested appointment time.
Your 25% deposit will go towards your scheduled service. The remaining balance of your service will be due at the time of your appointment.
Deposits are non-refundable & non-transferrable.